One of the primary responsibilities of administrators is to improve technology within the organization and to enhance the end user experience for both in-house and remote employees. They respond to calls and emails to fix issues of the desktop environment. They perform service desk functions and daily functional tasks, including upgrading and configurations of computer systems and license tracking.
Technicians should provide top-class customer services. They should have solid analytical and problem-solving skills. Administrators must have excellent written and verbal communication skills, as they should communicate complex concepts in a simple manner to people from non-technical backgrounds. They should be able to adhere to schedules strictly.
Administrators organize and configure equipment, such as desktops/laptops, printers, copiers, scanners, and faxes. They work with business application teams and server administrators for appropriate projects. Technicians assess third-party applications for deployment and incorporation into existing commercial operations. They install new computers and peripherals.
Administrators set up the computer system for new employees. They move and change user preferences and file migration as necessary. Technicians provide second-tier support for the help desk. They provide adjustments and fixes for installed software.
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